Refund policy

BANZAYAK FASHION — Return & Refund Policy

We want you to love what you ordered. If something isn't right, we're here to help.

General Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, unworn, unwashed, and in their original packaging with all tags attached.

To start a return, log in to your account at:
https://account.banzayakfashion.in
Go to your Orders, select the item you want to return, and follow the steps.

If you checked out using only a phone number (without an email address), please use the return request link in your SMS order confirmation.

Non-Returnable Items

  • Items marked as final sale
  • Innerwear, swimwear, and beauty/cosmetic products (for hygiene reasons)
  • Personalised or custom-made items
  • Perishable goods

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed within 7–10 business days to your original payment method. Depending on your bank, it may take additional time to reflect in your account.

Return Shipping

Return shipping costs are the customer's responsibility unless the item is faulty, damaged, or not as described. We recommend using a trackable shipping method — we are not responsible for lost return shipments.

Exchanges

We do not offer direct exchanges. Please return the original item and place a new order for the desired item.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Order Cancellations

You may cancel your order before it is fulfilled. To cancel, log in to your account at:
https://account.banzayakfashion.in
and submit a cancellation request. Once an order is fulfilled and shipped, it cannot be cancelled — please use the return process instead.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your order within 14 days without giving any reason. The withdrawal period starts from the day you (or a third party you nominate) receive the last item of your order. If the 14-day period ends on a weekend or public holiday, it extends to the next working day.

To exercise your right of withdrawal, start a return or cancellation request before the 14-day period expires through your account:
https://account.banzayakfashion.in

Note: If you checked out using only a phone number, please use the return request link in your SMS order confirmation instead.

Once you notify us of your withdrawal, you must return the item(s) within 14 days of notifying us. We will refund all payments, including standard outbound shipping costs, within 14 days of receiving your return notification or the returned goods (whichever is later), using your original payment method.

Return shipping costs are your responsibility unless the item is faulty or not as described.

EU Withdrawal Exemptions

  • Sealed goods unsealed after delivery that cannot be returned for hygiene reasons
  • Goods made to your specifications or clearly personalised
  • Perishable goods

Contact Us

For any questions about your return or refund, please reach out to us through your account or our store contact page at banzayakfashion.in.