Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at banzayakfashion@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at banzayakfashion@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tradersomeshnayak@gmail.com.
Return & Refund Policy
Last Updated: [DATE]
At Banzayak Fashion, we want you to feel confident about every purchase. If your order isn't right for you, we're here to make the return, refund, or exchange process as simple and fair as possible.
1. Return Eligibility
You may request a return within [7 DAYS] of receiving your order, provided that:
- The product is unused, unworn, and unwashed.
- The product is in its original condition.
- Original tags, labels, packaging, and accessories are intact.
- The product has not been damaged, altered, or soiled after delivery.
- You provide valid proof of purchase or order details.
- The return request is submitted within the applicable return period.
For hygiene and quality reasons, products that do not meet these conditions may not be eligible for return or exchange.
2. Return Timeframe
Return requests must be submitted within [7 DAYS] from the date you receive your order.
To start a return, contact us at:
Email: banzayakfashion@gmail.com
Please include your:
- Order number
- Name used for the order
- Product(s) you want to return
- Reason for the return
- Photos or videos, where applicable
Once we receive your request, our team will review it and provide instructions for the next steps.
Important: Please do not send products back to us before your return request has been approved and return instructions have been provided.
3. Refund Process
Once your returned product reaches us, it will be inspected to confirm that it meets our return eligibility requirements.
If the return is approved:
1. We will process your refund.
2. The refund will be initiated to the original payment method, where applicable.
3. Refund processing may take up to [WORKING 15 DAYS] after approval, depending on your payment provider or bank.
The time taken for the refund to appear in your account may vary depending on the payment method and financial institution.
If a return does not meet our eligibility requirements, we will contact you and explain the reason.
4. Exchanges
We may offer exchanges for eligible products, subject to availability.
You may request an exchange for:
- A different size, where available
- The same product in another available variant, where applicable
Exchange requests must be submitted within [7 DAYS] of receiving your order and the product must meet the same condition requirements as a return.
If the requested replacement is unavailable, we may offer a refund or another appropriate solution, subject to our policy.
5. Damaged, Defective, or Incorrect Products
We take care to check orders before dispatch. However, if you receive a product that is:
- Damaged
- Defective
- Incorrect
- Missing an item or component
- Significantly different from what you ordered
please contact us at banzayakfashion@gmail.com as soon as possible, preferably within [48 HOURS] of delivery.
Please provide:
- Your order number
- A clear description of the issue
- Clear photographs or a short video showing the problem
- Photos of the packaging, where relevant
We will review the issue and, where the claim is approved, provide an appropriate resolution such as a replacement, exchange, or refund.
For damaged or defective products, do not dispose of the product or packaging until we have completed our review, as they may be required for verification.
6. Non-Returnable Items
The following items may not be eligible for return or exchange:
- Products marked as Final Sale or Non-Returnable
- Gift cards
- Personalized or customized products
- Products that have been worn, washed, altered, damaged, or used
- Products returned without original tags or packaging
- Products returned after the applicable return period
- Items that cannot be resold for hygiene or safety reasons, where applicable
If a product is specifically listed as non-returnable on its product page, that condition will apply.
This does not affect any rights you may have under applicable law in relation to defective, damaged, incorrect, or otherwise non-conforming products.
7. Return Shipping Costs
For Change of Mind / Size / Preference
For returns requested because you changed your mind, ordered the wrong size, or no longer want the product, [CUSTOMER WILL PAY RETURN SHIPPING / Banzayak Fashion WILL PROVIDE RETURN SHIPPING].
Any applicable return shipping charges will be communicated before the return is arranged.
For Damaged, Defective, or Incorrect Products
If the product is confirmed to be damaged, defective, or incorrectly supplied due to an error on our part, Banzayak Fashion will cover the applicable return shipping costs or provide an appropriate shipping solution.
8. Return Shipping Instructions
After your return is approved, we will provide the return address and shipping instructions.
Please package the product securely to prevent damage during transit. Banzayak Fashion is not responsible for products damaged due to inadequate packaging during a customer-arranged return.
Where applicable, please keep your return shipping receipt or tracking information until your return has been successfully received and processed.
9. Sale and Discounted Products
Products purchased during a sale or promotional offer may be subject to additional return or exchange conditions.
Any special return conditions will be clearly communicated on the relevant product page, promotion, or at checkout.
Unless specifically stated otherwise, eligible sale products remain subject to the general return requirements described in this policy.
10. Refund Deductions
Where permitted by applicable law and clearly communicated to you, certain charges may be deducted from a refund, including:
- Applicable return shipping charges
- Non-refundable delivery charges, where applicable
- Costs associated with damage caused after delivery or failure to meet return conditions
We will communicate any applicable deduction before processing the refund where reasonably possible.
11. Order Cancellation
If you want to cancel an order, contact us as soon as possible at banzayakfashion@gmail.com.
We will try to accommodate cancellation requests made before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and you may need to follow the return process described above.
12. Failed or Unsuccessful Deliveries
If an order is returned to us because of an incorrect or incomplete address, repeated delivery attempts being unsuccessful, or the customer being unavailable or refusing delivery, additional shipping or handling charges may apply where permitted.
Please make sure your delivery details and contact information are accurate when placing your order.
13. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Banzayak Fashion
Email: banzayakfashion@gmail.com
Address: Kannauj, Uttar Pradesh, India
Website: banzayak.com
We are committed to handling return and refund requests fairly and providing clear communication throughout the process.
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Customer Confidence Promise:
We believe shopping online should be simple and worry-free. If there is a genuine problem with your order, please contact us—we will review the situation fairly and work with you to find an appropriate solution.